Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Table of Contents
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Date of birth and gender
- Profile photos (optional)
- Payment and billing information
Health & Fitness Information
- Height, weight, and body measurements
- Fitness goals and preferences
- Workout history and progress data
- Dietary preferences and restrictions
- Health conditions (if provided)
Usage Information
- App usage patterns and feature interactions
- Device information and technical specifications
- IP address and general location data
- Customer support communications
2. How We Use Information
Primary Uses
- Create personalized workout and nutrition plans
- Track your progress and provide feedback
- Process payments and manage subscriptions
- Provide customer support
- Send important account updates
Secondary Uses
- Improve our AI algorithms and recommendations
- Analyze usage patterns to enhance features
- Send optional marketing communications (with consent)
- Comply with legal obligations
- Protect against fraud and abuse
3. Information Sharing
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing for Service Delivery
We may share information with trusted service providers who help us deliver our services:
- Payment Processors: Stripe for subscription billing (PCI DSS compliant)
- Cloud Hosting: Supabase and Vercel for secure data storage and app hosting
- Analytics: Google Analytics for usage insights (anonymized data only)
- Email Services: SendGrid for transactional emails and notifications
- AI Services: Anthropic (Claude) for AI coaching features
- Shopping Integration: Instacart for grocery shopping (meal plan data only when you use this feature)
Instacart Integration
When you choose to use our Instacart shopping feature, we may share:
- Meal plan ingredients and quantities
- Recipe information for shopping lists
- Basic user preferences (dietary restrictions if applicable)
Note: Instacart handles all payment processing and delivery. We do not receive or store your Instacart payment information. Your use of Instacart is governed by their Privacy Policy.
Legal Requirements
We may disclose information if required by law, court order, or to protect the rights and safety of our users and the public.
4. Data Security
Technical Safeguards
- 256-bit SSL encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication for admin access
- Automated backup and disaster recovery
Operational Safeguards
- Access controls and principle of least privilege
- Employee background checks and training
- Incident response and breach notification procedures
- Regular software updates and security patches
- GDPR and CCPA compliance programs
5. Your Rights
Access & Control
- View and download your personal data
- Update or correct your information
- Delete your account and data
- Export your data in standard formats
Privacy Controls
- Opt out of marketing communications
- Control data sharing with third parties
- Manage cookie and tracking preferences
- Request data processing restrictions
How to Exercise Your Rights
Most privacy controls are available in your account settings. For other requests, contact us at privacy@shakapt.comor through our contact form. We'll respond within 30 days.
6. Children's Privacy
COPPA Compliance
We comply with the Children's Online Privacy Protection Act (COPPA) and have special protections for users under 13 years old.
Under 13 Years Old
- Requires verifiable parental consent
- Parents control all account settings
- Limited data collection (only what's necessary)
- No behavioral advertising
- Parents can review and delete data anytime
Ages 13-17
- Parental oversight recommended
- Enhanced privacy settings by default
- Age-appropriate content and features
- No sharing of personal information
- Educational focus on healthy habits
7. Cookies & Tracking
Types of Cookies We Use
Essential
Required for basic functionality
Analytics
Help us improve our service
Preferences
Remember your settings
Third-Party Cookies
Our integrated services may set their own cookies:
- Google Analytics: Usage tracking and analytics
- Stripe: Payment processing and fraud prevention
- Instacart: Shopping cart functionality (only when using this feature)
Managing Cookies
You can control cookies through your browser settings or our cookie preferences center. Note that disabling certain cookies may affect app functionality. Third-party cookies are governed by the respective service's privacy policies.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Email: privacy@shakapt.com
Phone: 1-800-SHAKAPT
Response time: Within 30 days
Mailing Address
Lange Group Capital, Inc.
ShakaPT Privacy Team
[Address to be updated]
United States
© 2025 Lange Group Capital, Inc. All rights reserved. | ShakaPT is a registered trademark.
This privacy policy may be updated periodically. We'll notify you of significant changes via email or app notification.