Data Processing Information
Transparency is important to us. Here's detailed information about how we collect, process, and protect your personal data in compliance with GDPR and other privacy regulations.
End-to-End Encryption
All your data is encrypted both in transit and at rest
Secure Infrastructure
SOC 2 Type II certified cloud infrastructure
GDPR Compliant
Full compliance with EU data protection laws
Data Categories We Process
Here are the types of personal data we collect and process, along with the purpose and retention periods.
Personal Information
Basic account and profile information
Data Types:
- Name and email address
- Date of birth and age
- Phone number (if provided)
- Profile photo (if uploaded)
- Account preferences and settings
Purpose:
Account management, communication, personalization
Retention Period:
Health & Fitness Data
Your health metrics and fitness progress
Data Types:
- Weight, height, and body measurements
- Workout history and exercise data
- Progress photos (if uploaded)
- Heart rate and fitness metrics
- Nutrition and meal logging data
Purpose:
Personalized fitness plans, progress tracking, health insights
Retention Period:
Usage Analytics
How you interact with our platform
Data Types:
- App usage patterns and frequency
- Feature usage statistics
- Device and browser information
- IP address and location data
- Performance and error logs
Purpose:
Product improvement, bug fixes, security monitoring
Retention Period:
Communication Data
Your interactions with our support team
Data Types:
- Support ticket history
- Chat logs and messages
- Feedback and survey responses
- Community forum posts
- Email communication records
Purpose:
Customer support, service improvement, legal compliance
Retention Period:
Processing Activities
Detailed information about how and why we process your personal data.
Automated Fitness Planning
AI algorithms analyze your data to create personalized workout and nutrition plans
Data Used:
Retention:
Progress Tracking & Analytics
Monitor your fitness journey and provide insights on your progress
Data Used:
Retention:
Family Account Management
Coordinate family fitness plans and manage multiple user profiles
Data Used:
Retention:
Customer Support
Provide technical support and respond to your inquiries
Data Used:
Retention:
Security & Fraud Prevention
Protect your account and prevent unauthorized access
Data Used:
Retention:
Product Improvement
Analyze usage patterns to improve our features and services
Data Used:
Retention:
Third Party Data Sharing
We only share your data with trusted partners under strict contractual obligations.
| Third Party | Purpose | Data Shared | Location | Safeguards |
|---|---|---|---|---|
| Cloud Infrastructure Providers | Data hosting and processing | All categories (encrypted) | US, EU | DPA, Standard Contractual Clauses, SOC 2 Type II |
| Analytics Services | Usage analytics and app performance | Anonymized usage data only | US | Data Processing Agreement, Privacy Shield successor |
| Payment Processors | Subscription billing and payments | Billing information only | US, EU | PCI DSS compliance, DPA |
| Customer Support Tools | Provide customer support services | Support communications only | US | Data Processing Agreement, encryption |
Your Data Rights
Under GDPR and other privacy laws, you have several rights regarding your personal data.
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (right to be forgotten)
Right to Restrict Processing
Limit how we use your personal data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests
Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer at privacy@shakapt.com or use our automated tools in your account settings.
Data Protection Queries?
Our Data Protection Officer is available to answer any questions about how we process your personal data.
Email: privacy@shakapt.com
Response Time: Within 30 days (GDPR requirement)
Languages: English, Spanish, French, German